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B2B
Travel Agents Terms and Conditions |
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The following
booking conditions form the basis of the
contract between you and . The contract
shall be governed in all respects by Kuwait
Law and shall be subject to the exclusive
jurisdiction of the Kuwait Courts. These
terms and conditions constitute the terms
upon which has arranged the provision of
accommodation only for your client, as
detailed on the booking form. These terms
refer to all bookings made by telephone,
email, or from the online booking system.
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Payment: |
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Full payment
must be made before option date. The default
currency for all transaction will be Kuwaiti
Dinar. However, payment can also be made in
local currency to the respective local
agents authorized by in certain select
countries. Such details will be informed to
you at the time of signing up and from time
to time thereafter. |
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Prices |
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Whilst we have
taken every due care and diligence with the
production of our Web site and price list,
there may however be occasions beyond our
control where certain facilities / room
types are withdrawn by the accommodation
providers. We will not be held responsible
if for any reason these facilities are
withdrawn. No compensation is payable in the
event of withdrawal of any facilities.
Currency exchange rates generally change on
daily basis depending on the fluctuations in
the market. We have the right to update room
rates displayed on the website without any
prior notice " Prices are subject to change
", however once a
booking is made and payment received in
full, the price of the accommodation will
not be subject to any changes. once a
booking has been booked and confirmed at the
rates you have accepted there is no refund
for any difference in the rates due to
exchange rate fluctuations. |
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Hotels Descriptions and Photographs: |
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All pictures
and descriptions are displayed in good
faith. However in certain circumstances
beyond our control, accommodation
descriptions may be affected, such as sea
views, which may be obscured by greenery,
such as trees. We try to maintain up to date
information on any changes and therefore all
details printed should be regarded for
general information only. Accommodation
categories and star ratings shown on the Web
site are provided by the accommodation
supplier, however standards can vary between
accommodations of the same class in
different countries, it is therefore
important that the accommodation details are
read in full. |
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Hotel Categories - Local Classification or
hotel Ratings |
| Star ratings aim to give
a general overview of the quality of the
hotel and approximate level of facilities.
this rating system does vary from country to
country . alfanartravel.com are not
responsible for the hotel categories and
Stars ratings as these have provided to from
our suppliers. |
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Accommodation: |
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All
accommodation is reserved exclusively for
use by the person named as the lead
passenger plus the total number of
passengers, whether adults or children, as
shown on the Invoice / Accommodation
Voucher. Unauthorized occupancy may result
in the accommodation provider refusing
occupation with immediate cancellation and
loss of all monies paid. Most accommodation
is sold on a twin/double room basis, however
most properties have more twin rooms than
double rooms. If a double bed is requested
please be aware that these may be two single
beds pushed together. Additional beds for
triple/quad rooms could either be a pull out
sofa bed, foldable bed, rollaway beds, or
bunk beds. Self-catering properties usually
do not offer a choice of bed type. Some
properties impose a minimum number of nights
per stay and bookings may incur a surcharge
if the passengers stay for less than the
minimum period allowed. |
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Group Bookings |
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Parties of 10
persons or more are categorized as a group
booking and must not be split into multiple
smaller bookings. All group bookings must be
booked with the respective authorized
country representatives or by telephone with
if a local representative is not nominated
in your country/region. |
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Booking Ages: |
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We do not
accept any bookings/reservations for your
customers (lead passenger only) should they
be aged under 18. If it comes to our
attention that a booking has been made for a
person under the age of 18 years, then we
are entitled to cancel any booking that is
in breach of these terms. In this instance
no refunds will be given. |
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Check-In / Check-Out |
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Check in time
is normally around 14.00 - 16.00 on the day
of arrival and check-out time is normally
between 10.00 am and 12.00 hours on the day
of departure depending upon property type.
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No-show & Delays |
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On occasions
there may be delays or missed departures,
due to the failure of transportation or
other circumstances. We cannot be held
liable if the accommodation is not available
on arrival unless the Property is notified
directly using the telephone number provided
on the voucher. Refunds will not be given
for any no shows or curtailment of stay.
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Cancellations and Alterations: |
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If your client,
or any member of their party wishes to
cancel or alter a booking, written
notification must be given to (or to
authorized country representative). The date
of cancellation/ alteration will be the date
we receive the written notice. Rooms cannot
be held off without a name, or with a false
name. In the event of cancellation or any
amendment/alteration, the cancelation
policies will be advised in the booking
confirmation. |
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Accommodation
overbooked on arrival |
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In the very
unlikely event that on arrival the property
cannot provide the accommodation booked, it
is the responsibility of the accommodation
provider to find an alternative property of
a similar standard. has taken every
precaution and will try its maximum to
ensure that all properties are
professionally managed so that any such
occurrences are extremely rare and no
inconvenience is caused to the passengers.
or its authorized representative will make
all possible efforts to relocate the
customer. However, accepts no responsibility
in respect of any costs, losses, or damages
that may be incurred in connection with
relocation of accommodation since such
relocation is outside the control of .
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Complaints:
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Your client
must, in the first instance, direct any
complaints immediately to the attention of
the relevant accommodation manager /
reception, in resort, in order to try and
resolve the problem there and then and to
minimize any inconvenience. If your client
fails to follow this procedure we cannot be
held responsible, as some Hotels /
Properties will refuse to deal with any
complaints that have not been notified in
resort. The Hotel / Property must be given a
reasonable opportunity to correct the
situation from the outset. If the matter
cannot be resolved in resort by following
the aforementioned procedure and your
client's are still dissatisfied, we should
receive their complaint, via your agency in
writing within 7 days of your client's
return and we will Endeavour, on their
behalf, to resolve the matter with the
relevant property. We regard it as
unreasonable if your client fails to deal
with any matter whilst in resort and
therefore if your client fails to follow
this procedure we will not regard ourselves
liable for your client's failure to deal
with the matter in resort. |
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Special Requests:
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We will always
where possible pass on any requests to a
Hotel / Property but NO GUARANTEE CAN BE
GIVEN that a request will be honored,
therefore any reservation made, will not be
conditional upon the confirmation of a
special request. |
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Force Majeure: |
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There may be
occasions where a reservation is cancelled
or disrupted by reason of 'force majeure,'
this means unusual and unforeseeable
circumstances beyond our control, the
consequences of which neither our suppliers
or ourselves can avoid. Examples are war, or
threat of war, riots, civil strife,
terrorism, industrial disputes, natural or
nuclear disasters, fire, adverse weather or
similar events beyond our control, and in
these circumstances we regret we cannot
offer any refunds or compensation. |
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Clients Behaviour :
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If your
clients' behaviour is considered to be
disruptive and affects other holidaymakers,
employees or third parties, we will not be
responsible for any additional costs that
your clients have to pay as a result of such
behaviour. If your clients are prevented
from travelling because, in the opinion of
any person in authority, they appear to be
disruptive we will have no further liability
to complete their accommodation arrangements
and will not be liable for any refund or
compensation. |
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Reconfirm Booking |
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To finalize and reconfirm any booking you
must issue and print voucher after receiving
full payment. |
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Register your Travel Company |
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